In order for conference participants to reach our service, each one must call a telephone number. For Reservationless Standard and Web-Scheduled Standard conferences this number may be local or long distance, depending on their location. The only costs for these type of conference calls are whatever long distance rates are charged by each individual conference participant's long distance carrier (Sprint, MCI, AT&T, etc.). We do not require the use of any specific carrier, nor do we know what rates you pay on your calling plan.

No. There are absolutely no surcharges. For Reservationless Standard and Web-Scheduled Standard conferences nothing extra will appear on your bill other than the call itself, billed at your normal long distance rate. For Web-Scheduled Premium 800 conference calls nothing will appear on your phone bill whatsoever. Instead, we will bill your credit card for the total amount of time each participant is present in the conference call, at the rate of $0.10 per minute per caller

Many of our users want to host conference calls for their clients or guests and don't want their participants to have to pay long distance charges to access the conference. Also, it may be more convenient to put the cost of the conference call onto a single credit card bill rather than paying via separate long distance bills for each caller. Many people have found our low per minute rate to be even cheaper than the rates they would pay for regular long distance.

Most often, this happens when the person using our Web site doesn't complete the process of reserving the conference by selecting "confirm this conference". It is very important to follow the prompts all the way through the process until our system reads "confirmed conference". Please visit the Conference Manager page of our site well in advance of your scheduled conference time and verify that the upcoming conference is displayed there. Also, you may wish to take advantage of our e-mail invitations and confirmations

In any conference call, no matter what conference bridge or provider you use, the clarity will decrease somewhat as you add more Participants. The more conference Participants, the more likely the use of cell phones, cordless phones, speakerphones, headsets, background noise, and other low-quality transmission problems. Also, there is more chance of someone putting the call 'on hold' without remembering to mute their phone and broadcasting their 'hold music' or radio station to the remainder of the conference.

We do not offer telephone support for non-emergency problems of users of our free services. We do, however, offer toll-free customer support for our Web-Scheduled Premium 800 service. The toll-free customer support number

Our conference bridges are physically located on the premises of telephone company central offices and are connected to the telephonenetwork via high capacity digital circuits. Our equipment does not itself introduce echo or noise into the conference. However, echo or noise can enter the conference through the telephone lines used by one or more of the participants in the conference. It is the nature of teleconferencing that all sound brought in to the conference is amplified and rebroadcast out to all the other participants in the conference. If there is a barely noticeable echo in a two-party conversation, it may become a verypronounced echo in a 30-party conference call. We STRONGLY recommend that all participants in the conference use onlyhigh quality telephones and avoid cellular phones, cordless phones, headsets, etc.

Yes, with our Web-Scheduled Premium 800 service we offer Conference Recording, Computer Download and Telephone Playback of your conference call. If you wish, after the conference has ended we will contact a qualified third-party transcription service on your behalf.

Yes. You should be able to reach our conference systems from anywhere in the world. Of course, you will incur international long distance charges if you are not within the United States when you call. Our Premium service provides toll-free numbers that can be reached only from within the fifty United States and Canada. If you use our Web-Scheduled Premium 800 service we provide a long distance dial-in telephone number for use by callers who are outside the USA and Canada.

Your conference can include people from anywhere in the world. The system will keep track of the different time zones each participant is in so that everyone receives notifications converted to their own local time. You indicate the time zone for each participant when you add them to your address book or to a conference invitee list. We will send an e-mail invitation message to each of the participants in your conference call informing them of the conference date and time and providing them with a chance to accept or decline your invitation.