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Audio Conferencing introduction      

Sometimes, geography and logistics make it impossible for all of a meeting's participants to be in the same room. And in this era where companies must do more with less, time and costs often make travel prohibitive for many businesses.

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Cingular Blocks Free Conference Call Services      

If you have been using those popular "free" conference calling services (FreeConferenceCalls and FuturePhone) that route calls to the 712 area code, you may already be finding out that calls to those access numbers are no longer being connected. This is because Cingular/ATT is on to your plan. You will no longer be able to dial into these access numbers and have free access to conference calls with people nationwide.

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How To Make a Polycom Viewstation Video Conference Call      

Turn on the Polycom. On the back left hand side of the Polycom unit is the on switch. Flip it up. Turn on your television and VCR if you use a VCR with the unit. Place the triangular microphone in the middle of the conference table. Use your Black Polycom remote for the rest of this instruction. Use the Red arrow keys to highlight "Video Call"

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Meet Me Conference Service      

The Meet Me Conference Service allows you to sponsor a conference call for up to ten (10) participants. each participant calls the conference number at a specified time and the service connects all callers together. Each caller is responsible for making the connection and paying their own long distance charges if applicable.

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How much does it cost      

In order for conference participants to reach our service, each one must call a telephone number. For Reservationless Standard and Web-Scheduled Standard conferences this number may be local or long distance, depending on their location. The only costs for these type of conference calls are whatever long distance rates are charged by each individual conference participant's long distance carrier (Sprint, MCI, AT&T, etc.). We do not require the use of any specific carrier, nor do we know what rates you pay on your calling plan.

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Do you place a surcharge on the call      

No. There are absolutely no surcharges. For Reservationless Standard and Web-Scheduled Standard conferences nothing extra will appear on your bill other than the call itself, billed at your normal long distance rate. For Web-Scheduled Premium 800 conference calls nothing will appear on your phone bill whatsoever. Instead, we will bill your credit card for the total amount of time each participant is present in the conference call, at the rate of $0.10 per minute per caller

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Why would I want to pay $0.10 per minute for toll-free if I can use the standard services for free      

Many of our users want to host conference calls for their clients or guests and don't want their participants to have to pay long distance charges to access the conference. Also, it may be more convenient to put the cost of the conference call onto a single credit card bill rather than paying via separate long distance bills for each caller. Many people have found our low per minute rate to be even cheaper than the rates they would pay for regular long distance.

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We called at the scheduled time but your system didn't let us in. What's wrong with your system      

Most often, this happens when the person using our Web site doesn't complete the process of reserving the conference by selecting "confirm this conference". It is very important to follow the prompts all the way through the process until our system reads "confirmed conference". Please visit the Conference Manager page of our site well in advance of your scheduled conference time and verify that the upcoming conference is displayed there. Also, you may wish to take advantage of our e-mail invitations and confirmations

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Does the number of Participants affect the quality of a conference      

In any conference call, no matter what conference bridge or provider you use, the clarity will decrease somewhat as you add more Participants. The more conference Participants, the more likely the use of cell phones, cordless phones, speakerphones, headsets, background noise, and other low-quality transmission problems. Also, there is more chance of someone putting the call 'on hold' without remembering to mute their phone and broadcasting their 'hold music' or radio station to the remainder of the conference.

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Can I get a telephone number for customer support      

We do not offer telephone support for non-emergency problems of users of our free services. We do, however, offer toll-free customer support for our Web-Scheduled Premium 800 service. The toll-free customer support number

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